We accept returns up to 90 days from the original purchase date for store credit or exchange. Only full price items that are returned within 10 days of your receipt of the original order are eligible for a refund. Products returned for a store credit, exchange, or refund must be unworn and returned in the original shoebox/bag to qualify for a store credit/refund/exchange. Returned clothing items must be returned with original tags attached. Items returned must be placed in a shipping box or bag to ship back, please do not simply place a return label on the shoebox -- doing so will disqualify the return for refund, if eligible. All clearance items (products listed in the 19.99 & 9.99 sales pages) are FINAL SALE and may not be returned for store credit or exchange. Shipping fees are non-refundable.
Pre-orders are only returnable for store credit or exchange.
Pre-Orders that are cancelled prior to shipping will only receive store credit.
You can pay 25 or 50% down on your preorder (and the remaining amount when it ships) by using the code *Preorder25* or *Preorder50*
The remaining amount is due prior to the preorder being shipped- if the remaining amount isn't paid for within 2 weeks of notification that the remaining amount is due the preorder will be cancelled and the amount paid down will be returned to the customer in the form of a store credit.
Products purchased using a discount code or store credit may only be returned for store credit or exchange. If your order qualified for free shipping and you return all or part of your order bringing the total amount below the required amount for free shipping, we will deduct the shipping amount from your store credit or refund.
Store credits are issued for products purchased only; paid shipping is not included. Store credits never expire.
If you are making an exchange, please call before shipping back your return so that we may pull out of stock the desired item. Please do not place an order through the website for an exchange item. Any orders placed through the website as an exchange, will disqualify the returned item(s) for a refund; a store credit will be issued in such situations.
Please send returns to the following address:
Little Monkey Toes
ATTN: RETURNS, ORDER #____
7420 Hitt Rd
Mobile, AL 36695
Any packages that are not addressed properly may experience a delay in being processed. Please note that we do not offer free return shipping. If you are making an exchange, please include $5 to cover shipping/handling charges of the exchange. If $5 is not included, we reserve the right to hold your exchange or charge your credit card or Paypal account.
Any return received after 90 days of the original purchase date will not be processed and will be returned to the customer at the customer’s expense.
Orders are processed as soon as they are placed and cannot be cancelled after 2 hours of placing the order.
Store credits must be applied at the time the order is placed. Credits cannot be given on an order that is already in process. If you have any questions regarding how to apply your credit, please contact us before placing your order.